- Care Instructions
- Other Questions
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Your wool cardigans and accessories should be hand washed separately in cold water using mild soap.
They should be dried flat. Your wool items can also be dry cleaned.
Do not use bleach, washing machines or dryers.
Your cotton clothing and accessories should be hand washed separately in cold water.
They should be line dried. Do not bleach or iron.
Our policy lasts 30 days from the day you receive your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. We can offer a store credit for regular priced items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to: Ark Imports, 1260 Journey's End Circle, Unit 17, Newmarket ON L3Y8Z7, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ark Imports, 1260 Journey's End Circle, Unit 17, Newmarket ON L3Y8Z7, Canada.
Email us at email@example.com and we'll sort it out.
Because we buy our stuff from a variety of different artisans and producers, our items come with their own individual size charts that can be located on the item page under the description.
Yes. We are certified fair trade with the Fair Trade Federation and we personally visit with our artisans and producers twice a year to maintain a connection with them and ensure that they are working in safe conditions.